[Banza case]: Data Group "EASY transition from SAP to Creatio platform"

A lack of flexible tools on SAP platform for customization and operational changes in accordance to business needs.

Automate contact center and field force management system, transit from SAP to Creatio platform

After analyzing all wishes, we took a ready-made solution "Competence Center Automation"

What were expectations from automation solutions?

processing of all requests for connection and appeals from customers

processing by internal services has been established

with Automated Field Force Management System

New solutions are developed and customised by client experts with Creatio marketplace apps

80%

Quantity of closed requests per day growth on

60%

Customer services are automated

62%

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