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Cases

[Banza case]: MoneyCat “Automation of loan processes”

Problem

Manual acceptance and processing of applications, interaction processes are not configured
between managers and call centers

Challenge

Improve the quality of service, automate the loan processes, establish a chain of interactions

Decision

After analyzing all wishes, we took a solution for autoumation

What features are built into solution?

1

Processing

of a loan application
2

Loan support

to help interact with cleints
3

Development

of customer acquisition processes
4

Integration

Call center with telephony

Result💪

Improving the quality of IT services

66%

The efficiency of the call center

59%

#makeITeasy

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