[Banza case]: Ukrtelekom "Contact center automation"

Non-automated contact center, employees spend a lot of time for manual operations

Develop an unified platform to manage the full cycle of customer relationships

After analyzing all wishes, we implement a sotution to automate business processes

What features are built into solution?

of contact center and field force service

with all B2B sales services

of service masters visits

of visit tracking on map

of service engineers by supervisor

Improving the quality services

73%

Automation of processes reduced the time of processing requests in the contact center

61%

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