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Cases

[Banza case]: Ukrtelekom “Training program for business analysts”

By April 25, 2022April 26th, 2022No Comments

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Task

Training employees to use the Creatio system (32 business analysts from February 2022 to the present time)

Challenge

Create a course program to help employers use Creatio platform with step-by-step trainings

Decision

After analyzing all needs, we made an on-line training program (total training time: 180 hours)

What was a course program consist of?

1

Introduction

system interface and features
2

Work

with administration system
3

Help

with Creatio setting up and adapting
4

Processes

of modeling and setting up
5

Installation

a project solution

Result💪

Improving the quality of interaction between business and IT departments

70%

Increase the efficiency of the contact center processing

52%

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