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Cases

[Banza case]: Pasha Bank “Loan process automation”

Problem

Full cycle of customer service isn't set up, lengthy loan approval process,.non-automated work of managers

Challenge

Develop full customer service cycle, speed up the process of requests approving

Decision

After analyzing all wishes, we develop a sotution to increase the process
issuing loans and automate debt collection

What features are built into solution?

1

Development

of loan origination tool
2

Working web-area

for retail manager in a single window
3

Contact centers

for work with customers (inbound and outbound)
4

Automation

of pre-soft and soft collection processes

Result💪

Minimisation of “time to yes”

70%

Automation has optimized the work

65%

#makeITeasy

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