[Banza case]: Intertop "Сontact center automation"

Non-automated contact center, absence of set up end-to-end processes and analytics

Automate contact center, support service and customer requests process

After analyzing all wishes, we implemented CRM system on the Creatio platform

What features are built into solution?

of single operator window

of requests/desires

within the call

of a single service center, SLA control

of internal calls, control of external contractors

in a flexible designer

Customer services quality increased

60%

Reduction of analytical analysis processing

72%

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