e-Portal Customer Service Edition
A customer communication channel & document flow management system in one.
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Product description
Introducing the e-Portal Customer Service Edition, a cutting-edge solution designed to streamline the electronic request and management of various documents. From natives and copies of historical documents to all kinds of archived records, this platform offers seamless access to a wide range of essential materials.
The e-Portal works in tandem with Creatio to deliver a comprehensive solution, with each platform handling distinct tasks:
- Banza e-Portal: Case and application submission, along with real-time tracking
- Creatio: Application processing, ensuring smooth workflow and document management
The e-Portal Customer Service Edition is a versatile platform that caters to companies across all industries and government organizations, allowing them to set up and manage their own service catalog. Users can easily browse the catalog and submit applications for a wide range of services, knowing their requests will be processed promptly and efficiently. This ensures a streamlined experience for both businesses and customers, with the added benefit of secure, electronic document management. Whether it’s for personal documentation, certifications, or service requests, the portal offers a seamless, reliable solution for organizations and their users.
Key features of the portal include a step-by-step system, custom design options, and low-cost scalability to accommodate a large number of users, making it an ideal choice for managing vast document archives efficiently and safely.
IndustriesTasksProduct types -
Installation
Steps
Product compatibility
Product:Creatio ServiceVersion:8.2DBMS:PostgreSQLPlatform:.NETDeployment options:VM, docket, kubernetes. Either private cloud or on-premise -
API
REST API and GraphQL API are available
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Pricing
Basic$12200/year- Email/Pass authorization
- Services Catalog management
- Requests submission and status tracking
- Connector to Creatio Service*
- System Logging & Monitoring
*If you haven’t got Creatio Service yet, you might also need to buy an additional license.
Plus$15500/year- Basic package
- Google ID, Apple ID, Facebook ID, Telegram ID authorization
- Content management
Enterprise$24200/year- Plus package
- LDAP authorization
- Banza AI Assistant
- Role-Based Access Control (RBAC)
Pricing FAQs
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How is the pricing for the Banza e-Portal Customer Service Edition structured?The pricing is based on the selected features, level of customization, deployment type, and integration requirements. If additional requirements exist beyond the standard framework, they will be documented in a Functional Specification Document (FSD), which impacts the final cost.
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Is there a standard pricing package, or is it fully customized?There is no fixed standard pricing, as each implementation is tailored to the client’s needs. However, we offer base packages that include essential portal functionalities, with additional costs for custom features and integrations.
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What factors influence the final cost?The total cost depends on: The number of features included from the e-Portal Customer Service Edition Custom development beyond the existing framework UI/UX customization (light theming vs. full redesign) Deployment method (on-premises, cloud, or hybrid) Third-party integrations (CRM, ERP, external systems) Support and maintenance services
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Are there additional costs for support and maintenance?Yes, support and maintenance packages are available as separate services. These can include: Regular updates and security patches Technical support and issue resolution Feature enhancements based on business needs
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Do you offer a free trial or demo?We provide a demo version upon request, showcasing the portal's capabilities. However, a fully functional trial may require an FSD-based setup, which incurs costs.
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What are the costs associated with integrating Creatio?Creatio integration is available out of the box.
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How can I get a detailed quote?To receive a quote, we conduct a requirement assessment and determine if any additional features beyond the framework require an FSD. Contact our team to schedule a consultation and get a customized pricing estimate.
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Do I need a separate Creatio Service license to use the portal?If you do not already have a Creatio Service license, you may need to purchase one separately. The cost depends on the number of users who will be processing service requests, with a minimum price starting at 10,000 EUR for a team of 12 users. The exact pricing for Creatio can be found at this link https://www.creatio.com/products/pricing
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Support
[email protected] Contact salesBanzaSlovak Republic, Ventúrska 277/16, 811 01 Bratislava-Staré Mesto
Problems our solution solves
Key pain points and challenges business faces and our solution solves:
- Inefficient Customer Request Management.
Many organizations struggle with handling customer inquiries and service requests efficiently, leading to slow response times and poor customer satisfaction.
Solution: The e-Portal Customer Service Edition centralizes service requests, automated workflows, and provides real-time tracking to ensure timely resolution. - Lack of Self-Service Options for Customers.
Customers often have to rely on direct support channels for simple inquiries, increasing workload for support teams and causing delays.
Solution: The portal offers a self-service knowledge base, online chat, and AI-powered assistance, reducing dependency on human agents. - Fragmented Communication Between Customers and Support Teams.
Businesses using multiple disconnected tools for communication and issue tracking face inefficiencies and miscommunication.
Solution: Our platform integrates with Creatio Service, ensuring seamless interaction, tracking, and resolution of customer requests across multiple channels.
Use cases
Customer Service Request Handling
Employee Service Request Handling
Self-Service Knowledge Base Access
Integration with Creatio for Case Management
Multi-Channel Customer Communication
Role-Based Access for Customer Service Teams
Service Request Tracking and Reporting
Application Submissions
Certification Requests
Documents Archive Requests
Documents Verification Requests
Key features
No Limitations on the End-User Number
Ability to Customise Portal UI/UX (Light Theming or Full Redesign)
Self-Registration and Registration Approval Processes
Ability to Integrate with 3rd Party Solutions, Including but Not Limited to Payment Gateways
Initiating and Tracking the Statuses of Requests
SLA Management
No-Code Creatio Case Processing Workflow Designer
