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One platform for all automotive workflows with no-code

AI-Native CRM

Accelerate end-to-end customer journey and streamline front and middle office workflows for your team, distributors, dillers, show-rooms, etc

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Creatio
AI became a part of our DNA — not a tool, but a living system that grows with the business.

Timur Takabayev
Director of Digital Transformation, Astana Motors

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Business challenges we help solve

Zoo of systems

platforms and contact bases, lost of communication history, lost of clients, human factor

Long terms of automation

implementation or development can be measured by years

No segmentation and analytics 

of products, customers to make personalized offers and data based decisions

No ability to scale

or customize current solutions for fast adaptation and changes

Business goals we help to achieve

Scale operations and workflows 

Sales and Service
Marketing

Expand your portfolio 

Improve key performance indicators

Elevate your business in industry rankings 

to TOP positions
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Grow your autoretail with Banza team

  • CRM

    CRM dashboard displaying unified customer database, opportunity management, trade-in and financing control, and real-time performance analytics for automotive sales

  • Sales

    Automotive CRM interface displaying lead details, test drive booking, sales stages, customer profile information, and engagement tracking within the sales pipeline

  • Marketing

    • Customer Segmentation
    • Campaign Automation
    • Event-Based Triggers
    • Lead Nurturing
    Marketing automation dashboard displaying customer segmentation, campaign workflows, event-based triggers, and lead nurturing for automotive business

  • Contact Center

    Contact center dashboard showing centralized communication, agent workspace, booking and scheduling, call history monitoring, and intelligent call routing for automotive business

  • Electronic docflow

    Underwriting and verification workspace with application data, risk indicators, approval stages, and supporting documents in a single interface

  • Chatbot

    • 24/7 Digital Consultant
    • Smart Chatbot builder
    • Targeted Campaign Messaging
    • Flexible Scenario Management
    Chatbot workflow builder interface showing 24/7 digital assistant, automated customer responses, targeted campaign messaging, and flexible scenario management for automotive business

  • AI assistant

    • AI capabilities overview
    • Omnichannel & 24/7 support
    • Intelligent data analysis
    • Task & case automation
    • Document AI & OCR validation
    Diagram showing AI agents integrated into a business workflow including lead generation, scoring, meeting preparation and follow-up
MAKE IT EASY
MAKE IT EASY
MAKE IT EASY
automate sales & servise
CRM & BPM
portal
AI chatbot
lending

Ready-to-use products for your business acceleration

Banza AI Assistant

Enterprise AI Agents embedded into your core business processes

Creatio out of the box solutions
Integration with other platforms

Loyalty

Аutomation of loyalty
programs of any complexity

happy hours
cascading promotions
yellow price tags
happy hours
conversion
yellow price tags

Chatbot constructor

Smart chatbot designer for 24/7 service for your customers

AI powered
high-loaded
fully customised Creatio

All products

Discover more

All resources

Customer success and genuine care

“Impressed with the ease and flexibility of customization along with integration with our main system and customer base. The chatbot allows us to provide a personalized service to different audiences, providing a wide range of services and answering questions quickly and efficiently. On Telegram, for example, you can chat with support, and on WhatsApp you can receive news and event invitations.

Astana Motors – has chatbot needs, both for external customers and internally. And these tasks are dynamically changing, that’s why no-code chatbot is an ideal solution for us, which gives us the opportunity to make changes without involving extra staff in the process. At the same time we are training the AI and it will take care of some of the common questions, isn’t it cool? Astana Motors has jumped on the train of digital transformation and is no longer able to get off. But such a train is comfortable to ride only when a reliable company is driving it, and for us it is Banza.”

Timur Takabaev, Director of Digital Development, Astana Motors

“No one expected results this quickly. Similar projects previously took us at least a year to implement. We are also continuing work on the next phase of implementation.”

Roman Onyshchenko, IT Director, Kredobank

“We were looking for a provider specializing in no-code platforms. As our company is actively growing and constantly evolving, a universal solution was not an option for us. Banza’s chatbot designer and its no-code capabilities enabled our small team to handle nearly all the tasks independently”

Natalia Nozhenko, Analyst, Mamin Dim

“We were looking for a system that not only enables the launch of a wide range of diverse campaigns but also evolves in line with user expectations. With Banza Loyalty for Creatio, we are unlocking new opportunities for our business.”

Tetiana Malii, CRM Department Head, Tavria V
Read about project

“I can say that I am very happy with our partnership. I find you and your team to be extremely knowledgeable in terms of how we can best solve issues and challenges and make improvements. You are also very responsive to any requests and very quick to deliver and changes. We have seen a significant improvement in user satisfaction with Creatio since you have been our partner, and I look forward to continuing the partnership.”

Katherine Mearman, VP, Customer Experience, Alpari

“We use the CRM solution on the Creatio platform together with Webitel telephony in our customer service operations, and we are very satisfied with the system’s functionality and stability. This solution helps us manage inquiries efficiently and enhance the quality of our customer support.”

Ramin Ismayilov, Head of Customer and Partner Support Department, Umico

“On behalf of the IT Analytics Department, I would like to thank Banza Academy for the “Business and Systems Analysis” training. Our employees participated in the course and were highly satisfied with both the curriculum and the quality of instruction. They noted the strong practical value, clear explanations, and a robust methodological foundation. The training helped us systematize our knowledge, expand our competencies, and provided new tools for day-to-day work—an important step in our team’s development. Thank you for your professionalism and attention to detail. We look forward to continued collaboration.”

Parviz Karimov, Head of IT Analytics Department

Schedule your guided Banza demo now

Request a free demo to see how BANZA can help your business transform and scale.

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Chatbot constructor

Smart chatbot designer for 24/7 service for your customers

AI powered
high-loaded
fully customised Creatio

Call Insight Agent «Echo»

Сaptures and analyzes every conversation

AI Call Intelligence

Doc Validator Agent «Atlas»

Validates and secures your data with OCR

Document OCR AI Assistant

Support Agent «Navi»

Engages and assists across different channels

Loyalty

Аutomation of loyalty
programs of any complexity

happy hours
cascading promotions
yellow price tags
happy hours
conversion
yellow price tags

Corporate Lending

Intelligent product for corporate and SMB lending process acceleration

Improve time-to-yes
Upgrade time-to-cash

Gamification

Digital-complex for growth
due to the emotional involvement of the audience

What Is Workflow Automation and Why It Matters

Manual task management takes effort, time, and resources. The slightest mistake can slow down the entire team or disrupt the customer service chain. This is where workflow automation comes in – a system that allows you to transfer everyday processes to a controlled digital environment.

Workflow and digitization work as a single whole. This is not just eliminating routine tasks. This is building new models of interaction – with the client, with data, with partners. Banza offers infrastructure without the need for programming. Marketing, sales, service, document flow – each area can be automated according to a unique scenario.

Top Workflow Automation Tools and Platforms

The effectiveness of workflow automation software depends on the tool that underlies it. Banza uses the Creatio ecosystem – modular, scalable, and ready for deep customization. Companies can use applications and blocks that are suitable for their industry.

Tools that stand out:

  1. CRM. Customer management center, where the entire history of interactions is available in one interface.
  2. ePortal Customer Service Edition. A full-fledged communication channel with the client with flexible document flow.
  3. Chatbot Constructor for Creatio. Support digitization using AI-based chatbots.
  4. ePortal Corporate Workforce Edition. An environment for increasing employee engagement.
  5. Loyalty. A system for building and managing loyalty programs.

Each solution is a workflow automation platform that can be easily adapted to specific processes. The user manages the logic of scenarios, launches automatic checks, works with task queues – and all this without a line of code.

The Aurora case is a great example. More than 1,500 stores were united through automated workflow solutions. After the implementation, orders increased 10 times. Sales increased, marketing became more accurate, and logistics became more transparent. This is not fantasy, but practice.

Benefits of AI-Powered and Intelligent Workflow Automation

AI workflow automation opens up new horizons. The system doesn’t just follow instructions, it learns, suggests options, and predicts user behavior. This is the essence of intelligent workflow digitization.

What you can get:

  1. Acceleration of request processing.
  2. Support in complex situations without operator intervention.
  3. Automatic recognition of priorities.
  4. Reduction in the share of errors in task execution
  5. Analysis of the history of actions to predict behavior.

Customers no longer want to wait, and employees don’t want to drown in routine. Banza’s AI-powered tools allow you to create a workflow automation service that works 24/7, without fatigue and downtime.

No-Code Workflow Automation Solutions

Creating digital processes without programmers is not a compromise, but a competitive advantage. Banza builds no code workflow digitization software that is managed by the company’s employees themselves. The interface is clear, and the logic is accessible without training in development courses.

What opportunities does no code automated workflow provide:

  1. Quick launch. From idea to implementation – in a matter of days.
  2. Easy adaptation. Any scenario can be changed on the fly.
  3. Visual process design.
  4. Collaboration on systematization between departments.
  5. Integration with API without writing code.

After launch, everything works stably. Teams see the result instantly. This was the case with the “TAVRIA V” case. Before our solution – chaos, after – more than a million loyal customers, hundreds of promotions, accurate analysis of purchases and time savings of up to 50%.

How to Automate Your Business Workflow Efficiently

You can’t just implement business process digitization tools and wait for the result. It is important to build an approach. Banza shares a methodology tested on hundreds of projects in 21 countries.

A step-by-step plan for those who want to automate business workflow:

  1. Evaluation. Identify processes that slow down work, require manual actions and often lead to errors.
  2. Prioritization. Select areas where automation will give a quick and tangible effect. These can be applications, document flow or marketing.
  3. Setup. Use the workflow systematization application from Banza: CRM, chatbots, electronic portals. Integration with other systems occurs without code.
  4. Team training. It is important to involve employees in the setup process. The more they understand the mechanics, the better the result.
  5. Analytics. Regularly monitor how the speed of task processing, service quality, and engagement level have changed.

The Banza platform is easy to scale. Want to start with the marketing department – no problem. A month later, add sales and support. This is low code workflow automation in action.

The result is fast implementation, transparent indicators, flexible development. As it was in Aurora and TAVRIA V. Both companies started with specific pain, and ended up with systemic transformation.

If a business is ready for growth, you cannot do without digital workflow automation. Time is the only non-renewable resource. Automation allows you to use it wisely.

What Is Workflow Automation and Why It Matters

Manual task management takes effort, time, and resources. The slightest mistake can slow down the entire team or disrupt the customer service chain. This is where workflow automation comes in – a system that allows you to transfer everyday processes to a controlled digital environment.

Workflow and digitization work as a single whole. This is not just eliminating routine tasks. This is building new models of interaction – with the client, with data, with partners. Banza offers infrastructure without the need for programming. Marketing, sales, service, document flow – each area can be automated according to a unique scenario.

Top Workflow Automation Tools and Platforms

The effectiveness of workflow automation software depends on the tool that underlies it. Banza uses the Creatio ecosystem – modular, scalable, and ready for deep customization. Companies can use applications and blocks that are suitable for their industry.

Tools that stand out:

  1. CRM. Customer management center, where the entire history of interactions is available in one interface.
  2. ePortal Customer Service Edition. A full-fledged communication channel with the client with flexible document flow.
  3. Chatbot Constructor for Creatio. Support digitization using AI-based chatbots.
  4. ePortal Corporate Workforce Edition. An environment for increasing employee engagement.
  5. Loyalty. A system for building and managing loyalty programs.

Each solution is a workflow automation platform that can be easily adapted to specific processes. The user manages the logic of scenarios, launches automatic checks, works with task queues – and all this without a line of code.

The Aurora case is a great example. More than 1,500 stores were united through automated workflow solutions. After the implementation, orders increased 10 times. Sales increased, marketing became more accurate, and logistics became more transparent. This is not fantasy, but practice.

Benefits of AI-Powered and Intelligent Workflow Automation

AI workflow automation opens up new horizons. The system doesn’t just follow instructions, it learns, suggests options, and predicts user behavior. This is the essence of intelligent workflow digitization.

What you can get:

  1. Acceleration of request processing.
  2. Support in complex situations without operator intervention.
  3. Automatic recognition of priorities.
  4. Reduction in the share of errors in task execution
  5. Analysis of the history of actions to predict behavior.

Customers no longer want to wait, and employees don’t want to drown in routine. Banza’s AI-powered tools allow you to create a workflow automation service that works 24/7, without fatigue and downtime.

No-Code Workflow Automation Solutions

Creating digital processes without programmers is not a compromise, but a competitive advantage. Banza builds no code workflow digitization software that is managed by the company’s employees themselves. The interface is clear, and the logic is accessible without training in development courses.

What opportunities does no code automated workflow provide:

  1. Quick launch. From idea to implementation – in a matter of days.
  2. Easy adaptation. Any scenario can be changed on the fly.
  3. Visual process design.
  4. Collaboration on systematization between departments.
  5. Integration with API without writing code.

After launch, everything works stably. Teams see the result instantly. This was the case with the “TAVRIA V” case. Before our solution – chaos, after – more than a million loyal customers, hundreds of promotions, accurate analysis of purchases and time savings of up to 50%.

How to Automate Your Business Workflow Efficiently

You can’t just implement business process digitization tools and wait for the result. It is important to build an approach. Banza shares a methodology tested on hundreds of projects in 21 countries.

A step-by-step plan for those who want to automate business workflow:

  1. Evaluation. Identify processes that slow down work, require manual actions and often lead to errors.
  2. Prioritization. Select areas where automation will give a quick and tangible effect. These can be applications, document flow or marketing.
  3. Setup. Use the workflow systematization application from Banza: CRM, chatbots, electronic portals. Integration with other systems occurs without code.
  4. Team training. It is important to involve employees in the setup process. The more they understand the mechanics, the better the result.
  5. Analytics. Regularly monitor how the speed of task processing, service quality, and engagement level have changed.

The Banza platform is easy to scale. Want to start with the marketing department – no problem. A month later, add sales and support. This is low code workflow automation in action.

The result is fast implementation, transparent indicators, flexible development. As it was in Aurora and TAVRIA V. Both companies started with specific pain, and ended up with systemic transformation.

If a business is ready for growth, you cannot do without digital workflow automation. Time is the only non-renewable resource. Automation allows you to use it wisely.