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Agentic AI CRM & Workflows

Creatio Platform with NO-CODE and AI at Its Core

All applications
One Platform.
Genuine Care.
Maximum of freedom
700 partners in 100 countries

Benefits of Creatio

Highest ROI on the market

Creatio delivers lower TCO through its agentic no-code platform that combines enterprise CRM applications with ready-to-use AI agents.

According to Nucleus Research, customers reduce technology costs by 37%, implement solutions 70% faster, and improve revenue team engagement by 61% compared to legacy platforms

Faster time to value

Business users build and deploy applications and AI agents using natural language and visual no-code tools — no technical skills required. Creatio delivers fast time-to-value even for complex workflows.

Increased productivity with AI agents

Ready-to-use AI agents automate CRM and workflows, increasing team productivity from day one

Scalability and enterprise-grade security

A unified no-code platform with AI at the core is designed to scale across the enterprise, with built-in governance, security, and centralized control

marketing
connectors
service
supplement
sales
industry solutions

CRM Automation with Creatio

Creatio Studio

A no-code agentic platform for building business applications, AI agents, and automated workflows using natural language and visual designers. Enables agent orchestration, process automation, and rapid customization without technical skills

No-code application and workflow builder interface in Creatio Studio

Creatio CRM

A unified CRM platform to manage customer and operational workflows with no-code configuration and AI at the core. Supports end-to-end process automation, data-driven decision-making, and scalable workflow orchestration across the organization

Creatio CRM dashboard with no-code workflow automation and AI-powered customer management

Creatio Sales

A no-code sales platform with AI agents that support and automate the entire sales cycle. Sales agents assist with lead management, opportunity progression, forecasting, and execution, while agentic workflows coordinate activities across teams

Creatio Sales dashboard showing AI-assisted sales management, pipeline metrics, and forecasting

Creatio Marketing

A marketing automation platform powered by AI agents that drive campaign execution, personalization, and performance optimization. Agent-based workflows orchestrate the lead-to-revenue process and adapt marketing actions in real time

AI-driven marketing automation workflow in Creatio Marketing

Creatio Service

A service management platform with AI agents that automate case handling, service routing, and customer interactions. Agentic automation and workflow orchestration help teams deliver consistent, efficient, and scalable service experiences

AI-powered service management dashboard in Creatio Service

Creatio Financial Services CRM

An industry-focused CRM and workflow platform for financial services organizations. Combines no-code configuration, AI-driven automation, and orchestrated workflows to support complex, compliance-aware financial processes

AI-powered financial services CRM dashboard in Creatio

Synergy with Creatio NO-CODE platform

Creatio
Global System Integrator 5th level since 2018
Creatio Practice Partner of 2022
Creatio Marketplace Logo Top-provider for Creatio Marketplace

nucleus research

Analyst research finds that Creatio outperforms legacy CRM systems, with its no-code capabilities contributing to a 37% reduction in TCO, (2025)

nucleus research

Creatio Positioned as the Only Leader in the 2024 Low-Code Platforms For Citizen Developers Evaluation: Independent Research Firm

Creatio named a Strong Performer in The Forrester Wave™: Sales Force Automation Solutions, Q3 (2023)

About Creatio

Creatio named a Visionary in the 2025 Gartner® Magic Quadrant™: Sales Force Automation Platforms.

Gartner

Creatio named a Leader in the 2025 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms for Fifth Consecutive Year

About Creatio

Customer success and genuine care

“Impressed with the ease and flexibility of customization along with integration with our main system and customer base. The chatbot allows us to provide a personalized service to different audiences, providing a wide range of services and answering questions quickly and efficiently. On Telegram, for example, you can chat with support, and on WhatsApp you can receive news and event invitations.

Astana Motors – has chatbot needs, both for external customers and internally. And these tasks are dynamically changing, that’s why no-code chatbot is an ideal solution for us, which gives us the opportunity to make changes without involving extra staff in the process. At the same time we are training the AI and it will take care of some of the common questions, isn’t it cool? Astana Motors has jumped on the train of digital transformation and is no longer able to get off. But such a train is comfortable to ride only when a reliable company is driving it, and for us it is Banza.”

Timur Takabaev, Director of Digital Development, Astana Motors

“No one expected results this quickly. Similar projects previously took us at least a year to implement. We are also continuing work on the next phase of implementation.”

Roman Onyshchenko, IT Director, Kredobank

“We were looking for a provider specializing in no-code platforms. As our company is actively growing and constantly evolving, a universal solution was not an option for us. Banza’s chatbot designer and its no-code capabilities enabled our small team to handle nearly all the tasks independently”

Natalia Nozhenko, Analyst, Mamin Dim

“We were looking for a system that not only enables the launch of a wide range of diverse campaigns but also evolves in line with user expectations. With Banza Loyalty for Creatio, we are unlocking new opportunities for our business.”

Tetiana Malii, CRM Department Head, Tavria V
Read about project

“I can say that I am very happy with our partnership. I find you and your team to be extremely knowledgeable in terms of how we can best solve issues and challenges and make improvements. You are also very responsive to any requests and very quick to deliver and changes. We have seen a significant improvement in user satisfaction with Creatio since you have been our partner, and I look forward to continuing the partnership.”

Katherine Mearman, VP, Customer Experience, Alpari

“We use the CRM solution on the Creatio platform together with Webitel telephony in our customer service operations, and we are very satisfied with the system’s functionality and stability. This solution helps us manage inquiries efficiently and enhance the quality of our customer support.”

Ramin Ismayilov, Head of Customer and Partner Support Department, Umico

“On behalf of the IT Analytics Department, I would like to thank Banza Academy for the “Business and Systems Analysis” training. Our employees participated in the course and were highly satisfied with both the curriculum and the quality of instruction. They noted the strong practical value, clear explanations, and a robust methodological foundation. The training helped us systematize our knowledge, expand our competencies, and provided new tools for day-to-day work—an important step in our team’s development. Thank you for your professionalism and attention to detail. We look forward to continued collaboration.”

Parviz Karimov, Head of IT Analytics Department

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Creatio 700 employees
25 countries with local presence

Creatio CRM as an Agentic No-Code & AI Platform

Creatio CRM is an agentic CRM and workflow platform built around no-code and AI at its core. We integrate and customize platforms like Creatio to help midsize and large organizations automate both customer workflows and operational processes within a unified environment.

Unlike traditional CRM systems, Creatio software supports AI agents and advanced business applications. Through integration and custom automation development, BanzaIT helps companies reduce complexity, accelerate processes, and improve business outcomes.

Creatio stands out by providing a true agentic approach: AI agents actively assist users, automate decisions, recommend next steps, and execute routine tasks. With the Creatio platform, customer and operational workflows run seamlessly.

One of the key differentiators of the Creatio platform is its true no-code approach combined with AI at the core. Business users without technical skills can design and adjust applications, workflows, and AI agents using visual builders, composable components, and natural language as a default interface.

All AI-powered capabilities, including embedded AI agents, AI-driven recommendations, and decision support tools, come standard with the platform. Creatio does not require additional AI licenses.

According to Nucleus Research, Creatio customers achieve a 37% reduction in technology costs, 70% faster implementations, and 61% faster revenue team engagement compared to legacy CRM providers such as Salesforce, Microsoft Dynamics, and Oracle. This positions Creatio as a platform with one of the highest ROI levels on the market.

How Intelligent Automation Platforms Help Automate Business Processes

Creatio no code CRM is handy for business users and IT teams as they can significantly reduce the need for manual optimization of design and customization. Ordinary tasks, which previously required writing code by people, are now handled by Studio Creatio. It optimizes the workflow without the need for people to control every step of the process. Among the capabilities:

  • Application configuration.
  • Data models.
  • AI-driven processes.

AI is embedded directly into the platform’s core. Creatio.ai empowers users to build and manage AI agents that support informed decision-making, automate repetitive tasks, and boost productivity across departments. Creatio development becomes faster and more adaptive, as changes can be introduced in real time without disrupting existing processes.

Sales, Marketing and Service Automation with Creatio

Sales Cretio, marketing, and service versions work simultaneously as a part of one unified ecosystem. Sales teams manage pipelines, forecasts, and customer interactions with AI-powered recommendations and automated workflows. Marketing Creatio works with precise segmentation, campaign automation, and performance tracking based on real customer data.

Service Creatio supports:

  • Proactive customer engagement.
  • Request management.
  • Service quality control.

All interactions are captured within the same platform, ensuring consistency and visibility across teams. This end-to-end solution acts as a perfect replacement for fragmented tools such as bpmonline, Creatio legacy solutions, and delivers full control over the customer lifecycle.

Why Choose BanzaIT as Your Creatio Partner

We are a TOP partner of Creatio CRM, a Global System Integrator Level 5 since 2018, as well as a top provider for the Creatio Marketplace. Such a long history with a platform allows us to integrate Creatio software solutions that are aligned with business goals, not just technical requirements.

While Creatio is not positioned as a traditional CRM system, many organizations use the platform to automate operational workflows that are typically associated with ERP scenarios. This makes the software more competitive than classic CRM, because of a broader list of use cases in a unified, AI-driven environment.

We provide a full cycle of Creatio development – from consulting and implementation to customization, integration, and long-term platform evolution. The team focuses on value, speed, and reliability, making sure this CRM delivers the highest ROI and adapts as the business grows.

If you are considering Creatio CRM for your business, BanzaIT helps you choose the right licensing model and implementation approach. We analyze your business goals, processes, and growth plans to ensure the platform works effectively for your needs. Contact us to request a consultation or demo.