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Cases

[Banza case]: KMF “Credit processes automation for individuals-entrepreneurs”

Client

"KMF" — microfinance organization in Kazakhstan since 1997. For 20 years of activity the Company has become one of the leaders in Central Asian microfinance sector.

Problem

Long-term process of issuing loans to entrepreneurs, non-automated issuance of credit products, no synchronization with credit bureaus

Challenge

Automate credit processes, optimize the work of employees, develop an integration with mobile app, provide a high-quality customer support

Decision

After analyzing all wishes, we took a solution to accelerate credit processes and improve the quality customer proposal

What features are built into solution?

1

Automated issuing

of credit products to individuals-entrepreneurs
2

Development

of automatic client checking rules
3

Creation

of decision making logic and process setup
4

Acceleration

of contact center
5

Formation

soft and hard collection strategy and process
6

Integration

with a mobile app (mobile application and mobile credit committee) and a "self-written" accounting system

Result💪

Improving the quality of IT services

79%

Automation has optimized the work

52%

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