Challenge
Create 1 database for all departments with a 360-degree portrait of a customer, preset & customized all processes, increase numbers of loyal customers
10000
20
What features are built into automation solution?
The Results
“Creatio platform allows us to have a realistic target on number of loyal customers at the nearest period from 23% to 82%!”
What are the first effectiveness results after implementation?
This project was implemented with the partnership xAfrica. The advantages of no-code that the Creatio platform allows to operate with 1 database for all departments with a 360-degree portrait of a customer and all processes can be preseted and customized.
We can confidently highlight such resusults after imlementation like: improved customer engagement and feedback, increased customer lifetime value, increased customer loyalty and enhanced brand reputation and trust.
Call Volume Increased from 35,000 to 78,000
Reduced dormancy rate from 20% to 5%
Increased Agents First Call Resolution (FCR) Rate from 80% to 92%
We at Banza, Creatio and xAfrica understand the challenges businesses face as such, we have organized a webinar that will help you stay ahead of the curve. During this event, participants had a chance to learn about the latest trends, best practices, and strategies for delivering exceptional customer service. They also discovered how to improve customer satisfaction: by learning how to build a customer-oriented culture, businesses can improve customer satisfaction levels, increase customer loyalty, and ultimately drive revenue growth for an organization with no-code.
Learn more about our FinServ Automation solutions
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