One Platform to automate your retail with no-code
Accelerate end-to-end customer journey and streamline workflows for your chain, e-commerce, FFM, show-rooms, etc
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Business challenges we help solve
Zoo of systems
platforms and contact bases, lost of communication history, lost of clients, human factor
Long terms of automation
implementation or development can be measured by years
No segmentation and analytics
of products, customers to make personalized offers and data based decisions
No ability to scale
or customize current solutions for fast adaptation and changes
Business Goals we help to achieve
Scale operations and workflows
Expand your portfolio
Improve key performance indicators
Elevate your business in industry rankings
Grow your retail with Banza
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Order and Delivery
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Multichannel Order Management
Accept and process orders from various online and offline channels, check the availability of goods and their cost, communicate with customers and colleagues, view communication history, etc. – all in one window
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Product Information Management
Get a complete, up-to-date view of your SKUs with detailed characteristics of each product to streamline your ordering, quoting, inventory, and invoicing processes
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Delivery Management
Calculate shipping costs, send requests to the delivery service, notify customers about the order status, and manage couriers via seamlessly connected and automated workflows
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Multichannel Order Management
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Customer service
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Omnichannel halp and support
Serve and engage your buyers across any channel of their choice – phone, emails, messengers or Self-Service portal – while empowering your service reps with end-to-end digital service tools, AI-powered workflows, and detailed customer information
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Contact center automation
Maximize the contact center efficiency by giving your agents intelligent tools to easily manage case queues, run omnichannel communications, and track their own performance in real time
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Omnichannel halp and support
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Marketing
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Customer management
Gain a holistic view of your customers, their interests, and buying behavior, such as social media activity, email campaign response, purchases online and in retail stores, wish lists, ratings and reviews, loyalty program information, etc.
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Segmantation
Divide your audience based on criteria such as social demographics, geography, and buying behavior, and deliver personalized offers through the ideal channels at the perfect moment.
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Campain Management
Easily build, automate, and manage omnichannel marketing campaigns targeted for each of the segments; plan and manage your marketing spend, and track the results of the campaigns and ROI
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Customer management
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Loyalty Program
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Loyalty program management
Run various types of loyalty and reward programs (e.g., spend programs, discount programs, gift programs, etc.) with an omnichannel approach to engage customers at every step of their online/offline store journey and on special occasions
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Loyalty program management
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Chatbot
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24/7 consultant
B2C/B2B consultant for active and personalized communication with your customers or team
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Smart Chatbot designer
You won't need a developer to perform newsletters on target segments, informing about news, promotions, special offers, event schedules
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AI Assistant
Empower your contact center with AI-powered assistant. MML/MSL lists: the ability to maintain regular lists of products
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24/7 consultant
Ready-to-use products for your business acceleration
Discover more
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Expansion of the retailer “Aurora”: How does market leader scale with Creatio?
An inspiring mission lies at the heart of "Aurora"—"To enhance people's daily lives by making products for home and soul more accessible." Today, business success largely depends on the ability to provide customers with maximum convenience and easy access to products while delivering high-quality, fast, and customer-focused services.
“TAVRIA V”. Transformation of grocery retail with a loyalty program
Redefines the grocery shopping experience with a groundbreaking loyalty program, enhancing savings and rewards for every customer.
Customer success and genuine care
“Impressed with the ease and flexibility of customization along with integration with our main system and customer base. The chatbot allows us to provide a personalized service to different audiences, providing a wide range of services and answering questions quickly and efficiently. On Telegram, for example, you can chat with support, and on WhatsApp you can receive news and event invitations. Astana Motors - has chatbot needs, both for external customers and internally. And these tasks are dynamically changing, that's why no-code chatbot is an ideal solution for us, which gives us the opportunity to make changes without involving extra staff in the process. At the same time we are training the AI and it will take care of some of the common questions, isn't it cool? Astana Motors has jumped on the train of digital transformation and is no longer able to get off. But such a train is comfortable to ride only when a reliable company is driving it, and for us it is Banza.”
Timur Takabaev, Director of Digital Development, Astana Motors “No one expected results this quickly. Similar projects previously took us at least a year to implement. We are also continuing work on the next phase of implementation.”
Roman Onyshchenko, IT Director, Kredobank “We were looking for a provider specializing in no-code platforms. As our company is actively growing and constantly evolving, a universal solution was not an option for us. Banza's chatbot designer and its no-code capabilities enabled our small team to handle nearly all the tasks independently”
Natalia Nozhenko, Analyst, Mamin Dim Schedule your guided Banza demo now
Request a free demo to see how BANZA can help your business transform and scale.
Request Live DemoLoyalty
Аutomation of loyalty
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Smart chatbot designer for 24/7 service for your customers
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