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One Platform to automate your retail with no-code

AI-Native CRM

Accelerate end-to-end customer journey and streamline workflows for your chain, e-commerce, FFM, show-rooms, etc

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Creatio

Business challenges we help solve

Zoo of systems

platforms and contact bases, lost of communication history, lost of clients, human factor

Long terms of automation

implementation or development can be measured by years

No segmentation and analytics 

of products, customers to make personalized offers and data based decisions

No ability to scale

or customize current solutions for fast adaptation and changes

Business Goals we help to achieve

Scale operations and workflows 

Hello. I'm Michael
Marketing manager

Expand your portfolio 

Improve key performance indicators

Elevate your business in industry rankings 

to TOP positions
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Grow your retail with Banza

  • Merchandising

    • Merchandise Planning
    • AI-Driven Pricing Strategy
    • Product Launch Management
    • Sales Performance Analytics
    Merchandise management interface displaying sales forecasts, planned volumes, delivered quantities, fulfillment rates, product categories, and performance analytics across channels and regions

  • Supply Chain

    • Sourcing & Procurement
    • Logistics Management
    • Partner Operations
    • Contract Governance
    Enterprise procurement and logistics management interface displaying sourcing workflows, distributor analytics, order performance metrics, supplier onboarding, contract approvals, and logistics processes in a unified system

  • Store operations

    • Franchise Operations
    • Inventory Management
    • Asset Management
    Retail store operations management interface displaying franchise coordination tools, order details, inventory control, warehouse capacity analytics, and performance indicators across multiple locations

  • Marketing

    • 360° Customer View
    • Segmantation
    • Campain Management
    • Loyalty program management
    Marketing dashboard displaying campaign workflow, audience segmentation, analytics metrics, email and social media activities, and customer engagement tracking in a unified interface

  • Orders

    • Multichannel Order Management
    • Product Information Management
    • Delivery Management
    Retail order management interface displaying multichannel order processing, product details, price lists, availability data, and price history within a unified system

  • Customer Care

    • Omnichannel support and help
    • Contact center automation
    • Returns Management
    Customer service dashboard displaying omnichannel support tools, service requests, agent activities, customer records, and performance KPIs in a unified interface

  • Compliance

    • Data Privacy Management
    • Centralized Compliance Governance
    • Legal Case Governance
    • Certification Management
    • Internal Audit Management
    Risk and compliance management interface displaying risk catalogue, IT and operational risks, regulatory compliance controls, legal case management, certification tracking, and internal audit monitoring in a unified system

  • Chatbot

    • 24/7 consultant
    • Smart Chatbot designer
    • AI Assistant
    Chatbot configuration dashboard displaying bot workflow builder, message settings, integration options, and automation tools for personalized B2C and B2B communication
MAKE IT EASY
MAKE IT EASY
MAKE IT EASY
automate sales & servise
CRM & BPM
portal
AI chatbot
lending

Ready-to-use products for your business acceleration

Chatbot constructor

Smart chatbot designer for 24/7 service for your customers

AI powered
high-loaded
fully customised Creatio

Loyalty

Аutomation of loyalty
programs of any complexity

happy hours
cascading promotions
yellow price tags
happy hours
conversion
yellow price tags

Corporate Lending

Intelligent product for corporate and SMB lending process acceleration

Improve time-to-yes
Upgrade time-to-cash

All products

Discover more

All resources

Customer success and genuine care

“Impressed with the ease and flexibility of customization along with integration with our main system and customer base. The chatbot allows us to provide a personalized service to different audiences, providing a wide range of services and answering questions quickly and efficiently. On Telegram, for example, you can chat with support, and on WhatsApp you can receive news and event invitations.

Astana Motors – has chatbot needs, both for external customers and internally. And these tasks are dynamically changing, that’s why no-code chatbot is an ideal solution for us, which gives us the opportunity to make changes without involving extra staff in the process. At the same time we are training the AI and it will take care of some of the common questions, isn’t it cool? Astana Motors has jumped on the train of digital transformation and is no longer able to get off. But such a train is comfortable to ride only when a reliable company is driving it, and for us it is Banza.”

Timur Takabaev, Director of Digital Development, Astana Motors

“No one expected results this quickly. Similar projects previously took us at least a year to implement. We are also continuing work on the next phase of implementation.”

Roman Onyshchenko, IT Director, Kredobank

“We were looking for a provider specializing in no-code platforms. As our company is actively growing and constantly evolving, a universal solution was not an option for us. Banza’s chatbot designer and its no-code capabilities enabled our small team to handle nearly all the tasks independently”

Natalia Nozhenko, Analyst, Mamin Dim

“We were looking for a system that not only enables the launch of a wide range of diverse campaigns but also evolves in line with user expectations. With Banza Loyalty for Creatio, we are unlocking new opportunities for our business.”

Tetiana Malii, CRM Department Head, Tavria V
Read about project

“I can say that I am very happy with our partnership. I find you and your team to be extremely knowledgeable in terms of how we can best solve issues and challenges and make improvements. You are also very responsive to any requests and very quick to deliver and changes. We have seen a significant improvement in user satisfaction with Creatio since you have been our partner, and I look forward to continuing the partnership.”

Katherine Mearman, VP, Customer Experience, Alpari

“We use the CRM solution on the Creatio platform together with Webitel telephony in our customer service operations, and we are very satisfied with the system’s functionality and stability. This solution helps us manage inquiries efficiently and enhance the quality of our customer support.”

Ramin Ismayilov, Head of Customer and Partner Support Department, Umico

“On behalf of the IT Analytics Department, I would like to thank Banza Academy for the “Business and Systems Analysis” training. Our employees participated in the course and were highly satisfied with both the curriculum and the quality of instruction. They noted the strong practical value, clear explanations, and a robust methodological foundation. The training helped us systematize our knowledge, expand our competencies, and provided new tools for day-to-day work—an important step in our team’s development. Thank you for your professionalism and attention to detail. We look forward to continued collaboration.”

Parviz Karimov, Head of IT Analytics Department

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Request a free demo to see how BANZA can help your business transform and scale.

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Loyalty

Аutomation of loyalty
programs of any complexity

happy hours
cascading promotions
yellow price tags
happy hours
conversion
yellow price tags

Chatbot constructor

Smart chatbot designer for 24/7 service for your customers

AI powered
high-loaded
fully customised Creatio

Corporate Lending

Intelligent product for corporate and SMB lending process acceleration

Improve time-to-yes
Upgrade time-to-cash

Retail Automation Solutions for Modern Stores

Automation helps simplify and speed up work in retail. It takes over routine tasks so that people can focus on important things. Retail automation solutions are a systematic approach to managing stores, warehouses, marketing and finance.

Banza offers companies a holistic architecture that combines retail workflow management, customer communications and analytics into a single digital ecosystem. Order management from all channels (online and offline) is consolidated into one window. Employees get access to up-to-date information about the product, see the history of communication with the client and control the cost of goods in real time.

The approach to automation in the retail sector helps to solve the following problems:

  1. Automatically check the availability of goods in stock when placing an order.
  2. Consider prices and discounts depending on the sales channel and the client.
  3. Control the history of interactions with the buyer, including chat, mail and calls.
  4. Generate and send invoices without leaving the platform interface.
  5. Quickly switch between tasks without losing focus on the result.

Retail automation software from Banza is built on the Creatio platform with a NO-CODE approach, thanks to which retailers independently adapt processes to their requirements without involving developers.

Automated Retail Technologies and Workflow Management

Banza tools cover all blocks – from delivery management to marketing and loyalty programs. In the field of logistics, the automated store management system allows you to:

  1. Integrate WMS and GMS systems with CRM for a single data chain.
  2. Automate sending requests to couriers and forming routes.
  3. Notify customers about the order status at each stage.
  4. Consider the cost of delivery depending on the address and urgency.
  5. Assign couriers for delivery taking into account the coverage area and loading.
  6. Maintain a full product return cycle without unnecessary steps.

After implementing retail warehouse automation, the Aurora retailer began using a single platform to manage logistics and orders. Before this, the company faced the lack of a unified system and limited scalability. Thanks to the integration of the website, warehouse and CRM, it was possible to:

  1. Increase online orders by 10 times.
  2. Increase the turnover of warehouse balances.
  3. Reduce losses due to logistics errors.

The marketing block is completely built on the principles of retail marketing automation. Here, Banza offers:

  1. Segmentation by behavioral and demographic data.
  2. Creation of campaigns linked to customer actions (triggers).
  3. Integration of e-mail, messengers, website and mobile pushes.
  4. Budget management and ROI tracking for each segment.
  5. Automatic updating of segments based on activity.

This approach allowed the TAVRIA V chain to implement a new loyalty program, among other things. After the launch of the platform:

  1. The number of loyal customers reached 1 million.
  2. More than 1,200 promotions were launched without failures and delays.
  3. The time to complete marketing tasks was reduced by 50%.

Before implementation, processes were fragmented, the product catalog was unstructured, and analytics were disjointed.

Robotic Process Automation in Retail Operations

When a business deals with large volumes of orders and a constant flow of requests from customers, manual operations begin to slow down growth. Robotic process automation in the retail industry eliminates this bottleneck.

Banza uses intelligent automation and RPA to process typical scenarios without human intervention. This applies to:

  1. Contact center queues: requests are automatically distributed between agents based on their workload.
  2. Collecting and analyzing feedback: the system structures feedback and transfers it to the marketing department.
  3. Repetitive tasks: for example, confirming payment, sending tracking information, or checking balances.

All this is implemented using a built-in AI assistant and ready-made scenarios. Specialists receive a clear picture of the workload in real time and can quickly manage resources. Business process automation in retail becomes a practical tool for increasing efficiency without hiring new employees.

The following features are also useful:

  1. Smart routing of requests by topic and complexity.
  2. Collecting statistics for each channel: from messengers to portals.
  3. Automatic creation of tasks in CRM based on requests.
  4. Configuring business logic without a single line of code.

This allows you to build intelligent automation in retail even for small networks with a limited IT budget.

Why Choose BanzaIT for Retail Automation

Choosing an automation partner determines how quickly a business will get results. Banza offers not just tools, but a scaling architecture. Everything is based on no-code principles and deep integration with Creatio, one of the most flexible platforms in the field of automation in the retail industry.

Advantages of working with Banza:

  1. More than 1,700 automated companies – from grocery retail to multi-brand networks.
  2. Global presence in 21 countries, including Eastern Europe and the EU.
  3. 300+ completed projects with confirmed results.
  4. Expertise in retail shop automation – cases from Ukraine, Romania, Kazakhstan.
  5. No-code approach – fast implementation without dependencies on developers.

Among the solutions offered for retail cash automation and communications:

  1. Chatbot Constructor for Creatio – for consultations, promotions and feedback collection.
  2. Loyalty module – launching programs for points, gifts and discounts.
  3. Customer 360 – a complete picture of the client: from activity in social networks to reviews.
  4. Campaign designer – marketing linked to user actions.
  5. Contact Center AI Tools – multi-channel support with autoresponses.

Automation with Banza is a transition to a new level of business maturity, in which automation in retail stores becomes the standard.