One Platform to automate telecom workflow
Accelerate full cycle of customer journey from contact center support to field force management
Request Live Demo
Business challenges we help solve
Zoo of systems
platforms and contact bases, lost of communication history, lost of clients, human factor
Long terms of automation
implementation or development can be measured by years
No segmentation and analytics
of products, customers to make personalized offers and data based decisions
No ability to scale
or customize current solutions for fast adaptation and changes
Business Goals we help to achieve
Scale operations and workflows
Expand your portfolio
Improve key performance indicators
Elevate your business in industry rankings
Empower your telecommunications with Banza
-
Service and Support
-
Case Management
Streamline customer service with a holistic subscriber view, omnichannel communications, unified service agent workspace, and AI-powered workflows to manage end-to-end case lifecycle.
-
Field Force Management
Schedule field service activities, manage work orders, and coordinate field technicians using a centralized repository of workforce information, as well as built-in scheduling and communication tools.
-
Internal Service Management
Improve enterprise-grade ITSM processes using advanced tools for change, incidents, problems, service levels, and configuration management.
-
Case Management
-
Corporate Services
-
Employee Request Management
Implement unified and transparent HR workflows for efficient employee management, including hiring, onboarding, development, retention, and exit.
-
Employee Lifecycle Management
Improve the employee experience by providing a user-friendly solution to automate all types of requests (vacation, travel, expenses, etc.).
-
Collaboration
Centralize communications, collaborate, share knowledge and documents, plan your tasks and meetings, manage reviews and approvals with maximum efficiency.
-
Employee Request Management
Ready-to-use products for your business acceleration
Discover more
-
Expansion of the retailer “Aurora”: How does market leader scale with Creatio?
An inspiring mission lies at the heart of "Aurora"—"To enhance people's daily lives by making products for home and soul more accessible." Today, business success largely depends on the ability to provide customers with maximum convenience and easy access to products while delivering high-quality, fast, and customer-focused services.
“TAVRIA V”. Transformation of grocery retail with a loyalty program
Redefines the grocery shopping experience with a groundbreaking loyalty program, enhancing savings and rewards for every customer.
Customer success and genuine care
“Impressed with the ease and flexibility of customization along with integration with our main system and customer base. The chatbot allows us to provide a personalized service to different audiences, providing a wide range of services and answering questions quickly and efficiently. On Telegram, for example, you can chat with support, and on WhatsApp you can receive news and event invitations. Astana Motors - has chatbot needs, both for external customers and internally. And these tasks are dynamically changing, that's why no-code chatbot is an ideal solution for us, which gives us the opportunity to make changes without involving extra staff in the process. At the same time we are training the AI and it will take care of some of the common questions, isn't it cool? Astana Motors has jumped on the train of digital transformation and is no longer able to get off. But such a train is comfortable to ride only when a reliable company is driving it, and for us it is Banza.”
Timur Takabaev, Director of Digital Development, Astana Motors “No one expected results this quickly. Similar projects previously took us at least a year to implement. We are also continuing work on the next phase of implementation.”
Roman Onyshchenko, IT Director, Kredobank “We were looking for a provider specializing in no-code platforms. As our company is actively growing and constantly evolving, a universal solution was not an option for us. Banza's chatbot designer and its no-code capabilities enabled our small team to handle nearly all the tasks independently”
Natalia Nozhenko, Analyst, Mamin Dim Schedule your guided Banza demo now
Request a free demo to see how BANZA can help your business transform and scale.
Request Live DemoLoyalty
Аutomation of loyalty
programs of any complexity
Chatbot constructor
Smart chatbot designer for 24/7 service for your customers
Corporate Lending
Intelligent product for corporate and SMB lending process acceleration