Smart Process Automation for a Market-Leading Bank in Azerbaijan
Discover how Banza enabled the bank to eliminate inefficient manual processes, enhance access to information, and accelerate internal workflows.
Client
A leading Azerbaijani bank that pioneered the first self-service banking center in the country. Recognized as “Bank of the Year” and honored with the Caspian Business Award 2021.Pain
The bank struggled with inefficient internal processes and heavy manual workloads. High licensing and technical support costs added financial pressure, making operations resource-intensive and costly to maintain.Challenge
To significantly decrease licensing and support expenses by automating essential business processes. The goal was to minimize manual intervention, streamline workflows, and reduce resource-heavy operations.Solution
Implementation of the Banza ePortals automation suite increased efficiency by cutting operational costs, accelerating task completion, and improving internal process quality. The bank received a user-friendly, intuitive portal offering fast access to information, higher automation levels, and personalized user experience.One of Azerbaijan’s most progressive banks faced significant internal inefficiencies. Manual data processing, high licensing costs, and expensive support strained their operations.
By partnering with Banza and implementing the Banza ePortal automation, the bank was able to automate key business processes including performance appraisals, visitor management, procurement, fleet reservations, and equipment repair.
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to explore how Banza helped the bank lower licensing and support expenses while streamlining internal operations through intelligent automation
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