The Need for Streamlined Customer Engagement

The most important thing for companies today is how quickly and conveniently they communicate with clients. Banks waste time on manual applications, retail is stuck with outdated bonus systems, and telecom is overloaded with support requests. As a result, clients suffer and key indicators fall.

We offer ePortals without code – a tool that helps large and medium-sized companies launch services faster. It is important for managers not only to implement the technology, but also to show the results to the board of directors.

With ePortals you get:

This way, companies can avoid waiting months for results and instead show value in the first few weeks.

The Power of No-Code ePortals

The no-code approach is gradually ceasing to be a buzzword and becoming a real tool for companies that need to quickly launch new digital services. If earlier the creation of even a simple portal required a team of developers and months of work, now many tasks can be solved in a few weeks. The main advantage is the involvement of people without technical education: managers, analysts, or specialists from operational departments. They understand business processes better and can customize solutions for their tasks.

Our company uses the Creatio platform and develops a line of ePortals – ready-made portals for various industries. These are not «universal constructors», but sets of tools that can be adapted to a specific scenario: from customer service portal to internal process management. An important point is that projects actually go into industrial operation faster and are cheaper than traditional development.

Examples of results from Banza’s practice:

These projects show that the no-code ePortal builder has ceased to be a «test toy» and can solve serious business problems, helping companies save resources and respond to customer requests faster.

Banza’s ePortal Suite – Tailored Solutions for Every Industry

Our ePortal offers four different customer engagement tools 2025, each designed to meet the specific needs of every person. Below is a breakdown of how each version differs and how companies benefit from implementing them.

Why Banza’s ePortals Stand Out

When BanzaIT started developing ePortal by Banza, the task was simple: to make a tool that really helps companies work with clients, and does not turn into an endless and expensive IT project. They saw how banks, microfinance organizations, and telecoms spend months implementing solutions that never bring the expected return. The company wanted the result to be faster and clearer.

What clients usually note when they talk about working with ePortal:

1. Quick launch – on average, a project goes into production in about six months. This allows you to see the effect before the team loses interest.
2. Flexibility of the format – solutions are equally well-suited for both medium-sized companies and large players.
3. Code-free management – business managers themselves change processes and content without overloading the IT department.
4. Clear cost – prices are significantly lower than global platforms, and this simplifies defending the budget to management.
5. Support after the start – the team does not disappear after implementation, but continues to help in the work.

As a result, the portal solves practical problems: it speeds up processes, saves resources and relieves managers of headaches associated with constant technical dependencies.

Over the past few years, our ePortals have become a core digital tool for more than two hundred organizations worldwide. With over 350 completed projects, the results speak for themselves. Get familiar with the real cases of how companies modernized their systems through our no-code platform.

Banking – Cutting Costs & Licensing Smarter

The Bank decided to modernize its internal infrastructure after struggling with an outdated SharePoint portal that was expensive to maintain and slow to update. Even minor changes required IT specialists, and collecting employee feedback was fully manual.

Together with our team, the bank built a new ePortal integrated with Creatio. The platform now allows non-technical employees to manage content, automate surveys, and centralize communication without involving developers. Within the first year, the project saved the bank in licensing and IT maintenance costs. Seven key workflows were automated, and decision-making became faster thanks to real-time data instead of monthly reports.

Public Sector – Scaling Services to 3 Million Users

The Oman National Archives needed a secure, user-friendly system to give millions of citizens and researchers access to the country’s historical documents. Using our ePortal automation platform, the organization built a digital environment with advanced search, clear navigation, and personalized access for each user group.

Today, the solution handles more than 3 million users, protects the vulnerable information, and makes Oman’s cultural heritage available to anyone interested in its history, all while simplifying internal workflows for archive staff.

Real Estate – One Platform for Investors and Developers

Asgard Real Estate, a company focused on eco-friendly housing and investment projects, previously operated through several disconnected systems for investor management, REIT operations, and project tracking. It was counterintuitive.

After implementing our ePortal solution, Asgard now manages all operations in one place: from interactive property maps and payment schedules, including crypto wallets to automated REIT processes. More than 500 investors now enjoy a unified, customizable service that streamlines every step, from inquiry to investment.

Overcoming Barriers to Adoption

Although our ePortals provide companies with obvious advantages, the implementation process does not always go smoothly. In banks or telecom companies, changing a partner can result in complex data and process transfers, which in itself scares off management. An additional risk factor is personnel changes at the top management level: new managers often prefer to keep the already familiar solutions. External circumstances also have an impact – from a limited budget to security issues, like the time difference between teams.

To reduce these risks, we rely on simplicity and support. The Creatio platform does not require programming, so the transition is painless even for complex structures. Our team takes on the work with security and compliance issues, and a flexible pricing policy and a convenient implementation methodology allow companies to minimize costs and avoid unnecessary bureaucracy. As a result, for the customer, this is not an adventure, but a completely manageable and justified step.

How Banza Supports Decision-Makers

We have a good sense of its audience’s needs. For company executives, choosing an integrator is often associated with risk: a mistake can be costly. Banza has several compelling arguments – the status of an official Creatio partner, its own R&D center, and a team of 150 specialists. Plus, a marketplace with dozens of ready-made solutions for banks, retail, energy, and other industries.

For those responsible for digital transformation, something else is important: flexibility. We are able to adapt to the client’s methodology and quickly scale teams to the task. For purchasers and security specialists, price and support come to the fore, and here, too, the company provides a competitive offer.

As a result, customers receive not just software, but a digital self-service portal that really reduces costs, speeds up processes, and makes working with clients more convenient. This helps managers show results – be it increased efficiency, a successful project at the board of directors, or even getting into an industry rating. ePortals from our team becomes a tool with which you can get ahead.