How OTP Bank Automated 7 Key Business Processes with a Corporate Portal
OTP Bank, together with Banza, consolidated its internal systems into a unified corporate portal, resulting in $200,000 in annual savings and automation of 7 key business processes.
Employees now use a single digital workspace instead of separate CRM, HR, ServiceDesk, and other tools, with built-in capabilities for employee surveys, KPI management, and self-service functions.
The result is less manual effort, faster decisions, and one central place for all essential information.
Read the full case to see how it was done and what changed for the bank in practice.
Client
OTP Bank is one of the largest domestic banks and a recognized leader in Ukraine’s financial sector.It is a large international banking group operating in 11 countries with a network of 70 branches.
The bank manages complex internal operations across multiple departments and digital systems.
Pain
Employees had to work across separate systems like CRM, HR, and ServiceDesk. Information was scattered, and simple tasks often required switching between multiple tools.This led to:
🟣 time lost searching for information
🟣 slow internal communication
🟣 manual coordination between departments
🟣 reduced overall efficiency
Challenge
The bank needed to unify its internal digital environment without disrupting existing processes. The goal was to:🟣 connect key enterprise systems into one portal
🟣 simplify access to information for employees
🟣 reduce manual operational work
🟣 improve speed of internal decision-making
🟣 ensure scalability for future digital growth
Solution
Banza ePortal + Creatio became the core of OTP Bank’s digital ecosystem that integrates CRM, HR, ServiceDesk, and internal services into one workspace. The platform enabled:🟣 centralized access to all tools and information
🟣 automation of 7 key business processes
🟣 employee self-service in one digital environment
🟣 faster communication between systems and teams
Results
Why it matters
This case demonstrates how enterprise organizations can:
- eliminate system fragmentation
- reduce operational costs
- accelerate internal workflows
- build a unified digital enterprise layer
The scale of transformation is best described by the bank’s leadership:
Creatio became a single platform where business process automation was built across almost all bank departments.
Volodymyr Mudryi, Chairman of the Board, OTP Bank
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Get insights into how OTP Bank unified its digital ecosystem, automated key business processes, and achieved measurable operational and cost efficiencies.
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