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CRM Strategy for Enterprise: Beyond Sales Pipelines
Managing customer relationships in large companies was never easy, and now it feels even harder. Before, it was mostly about deals and sales. Now there is much more…
Banza Birthday Month 2026: Get 3 AI Assistants for the Price of 1
To celebrate Banza’s birthday, we’re launching a limited-time offer for businesses ready to scale with AI. Throughout April, you can deploy up to 3 AI assistants for the…
Loan Origination Automation: Where Banks Lose Time and Money
Lending is one of the most profitable areas for banks. However, it is here that losses often arise that are not immediately visible in reports: an application is…
Enterprise AI Assistants: Real Use Cases Beyond Support
Just a few years ago, discussions about what is enterprise AI is in the corporate world often boiled down to experiments: chatbots «for show», isolated automations, pilot projects…
What is CRM Automation and How Does It Work?
Today, customers expect a quick and to-the-point response: to check the status of an application, get a quote, or change an order. If a manager responds in an…
How Automation Improves Customer Experience
Customer service quality has long ceased to be the sole responsibility of the contact center or support team. Today, customer experience is shaped at every stage of interaction…
What is BPM Software and Why Businesses Use It
Modern business operates in an environment of constant uncertainty. Markets, regulatory requirements, customer expectations, technologies, and even basic company operating models are constantly changing. In such an environment,…
Why Business Process Automation is More Than Just Cost Reduction
Business process automation has long ceased to be a buzzword in IT department presentations. Today, it is a strategic tool that directly impacts business resilience, decision-making speed, customer…
Customer Service Automation: Case Studies from Retail and Automotive Companies
Today, customers expect a quick response at any time of day or night. This is especially important for service and retail companies, where every minute counts and well-designed…
Automating Corporate Lending: How to Cut Time-to-Market in Half
In the banking and microfinance sectors, speed and simplicity of processes play a key role. However, corporate lending often turns into a long and complex procedure: many manual…
AI at Astana Motors: How the Business Is Evolving Toward Smart Processes
Empowering people through technology. The global AI market in the automotive industry is accelerating - from $4.8 billion in 2024 to an estimated $186 billion by 2034. Today,…
Transforming Operations for Millions of Customers and 10,000+ Employees with Creatio No-Code
A few years ago, Ukrtelecom launched a company-wide digital transformation, uniting all divisions on the Creatio platform. Teams across Ukraine gained fast, consistent tools for customer service, enabling…
Astana Motors: Scaling Operations with Creatio No-Code Platform
Since 1992, Astana Motors has been shaping Central Asia’s automotive landscape across retail and after-sales services. Today, the company runs two manufacturing facilities producing both passenger cars and…
AI Chatbots for Banking & Retail: Practical Use Cases and ROI Insights
By 2026, experts suggest that artificial intelligence (AI) will handle the majority of customer interactions. Nowhere is this trend more visible than in banking and retail, where expectations…